Last Updated: January 2025
Your privacy on the bat 399 platform is our highest priority. In this policy, we clearly explain how your personal information is collected, used, stored, and protected.
When registering and using services on the bat 399 platform, we collect certain necessary personal information to help provide you with the best experience. At registration, your name, email address, mobile number, and date of birth are collected. National ID or passport details may be required for identity verification. Payment method information is collected for financial transactions, though full card numbers are never stored. While using the platform, your device type, browser information, IP address, and usage patterns are automatically recorded.
We use cookies to enhance your browsing experience. Cookies keep your login session active and remember your preferences. You can disable cookies through your browser settings if you wish, though this may limit some features of the platform. We do not use any third-party advertising tracking cookies.
Collected data is used only for specific and legitimate purposes and is never used beyond what is necessary. Your information is used to manage your account, process transactions, and provide customer support. Usage patterns are analyzed to ensure platform security and prevent fraud. Data may be used to personalize your experience and display relevant content. Information is retained and used as necessary to comply with applicable laws in Bangladesh.
Using the contact information you have provided, we send important account notifications, transaction confirmations, and security alerts. You may opt out of receiving promotional messages at any time. However, it is not possible to disable urgent account-related notifications, as these are essential for your security. We will never ask for your password or full payment details via email or SMS.
Bat 399 never sells your personal information to third parties for commercial purposes. However, limited data may be shared with trusted partners necessary for operating the service, such as payment processors. These partners operate under strict confidentiality agreements and may only use the data provided for its designated purpose. In response to lawful requests from law enforcement authorities in Bangladesh, data may be disclosed in compliance with legal obligations. In such cases, we always share only the minimum information required.
Your data is stored on secure servers using industry-standard encryption technology. Information necessary while your account is active is retained, and even after account closure, certain data may be kept for a specified period as required by law. Regular security audits are conducted to prevent unauthorized access to our systems. In the event of a data breach, we will promptly notify affected users and take the necessary steps. Your password is always stored in hashed format, meaning even our staff cannot view it.
As a bat 399 user, you have several important rights over your own data. You may request to view or correct your stored information at any time. You have the right to request deletion of your personal data when closing your account, though certain information may need to be retained for a specified period due to legal obligations. The option to opt out of promotional communications is always available. For any data-related requests or complaints, please contact our support team and we will respond as promptly as possible.
Bat 399 reserves the right to update this privacy policy as needed. For significant changes, registered users will be notified in advance via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy. The date of the most recent update will always be noted at the top of this policy. For any privacy-related questions or concerns, please contact us at: [email protected].
If you have any questions about the privacy policy, you can find answers on our FAQ page or contact our support team directly. bat 399 always places the highest importance on the security of your data and is committed to providing services with full transparency.